Are Roses Truly roses real flowers?

No, and that is the point. Our roses are handcrafted keepsakes shaped by hand from soft-touch foam and fabric so they hold their shape and color for years instead of wilting in a week. A fresh bouquet lasts about eight days. Ours stays on her nightstand.

How long does Roses Truly take to ship?

US shipping is free. Orders are processed within [[X]] business days and delivery typically takes [[X to Y]] business days after that, so most US orders arrive within [[TOTAL RANGE]] days. Some inventory ships from our overseas manufacturing partners, which is why tracking can go quiet for several days mid-route.

Does Roses Truly offer refunds?

Yes. Every order comes with a 30-day satisfaction guarantee. If the product arrives damaged, arrives wrong, or is not what you hoped for, email support@rosestruly.com within 30 days of delivery and we will replace it or refund you.

Why do some scam-check websites give rosestruly.com a low trust score?

Those tools score websites algorithmically, without human review. Their published scoring factors penalize recently registered domains, lower traffic rank, hosting on Shopify, and a small volume of third-party reviews. We score poorly on those four because we are a small and relatively new independent brand, not because we are dishonest. We have submitted our business documentation for verification.

How do I contact Roses Truly?

Email support@rosestruly.com or hi@rosestruly.com. A real member of our team replies, usually within [[X]] hours. Include your order number if you have an order that has gone wrong.

Is Roses Truly legit?

Q: Is Roses Truly legit?

Yes. Roses Truly is a registered US business operated by [[LEGAL ENTITY NAME]], formed in [[STATE]] in [[YEAR]] and based in Austin, Texas. We sell handcrafted keepsake rose lamps and lit rose displays, we answer every support email from a real person, and every order carries a 30-day satisfaction guarantee.

Q: Is it safe to pay on rosestruly.com?

Checkout runs on Shopify Payments, a PCI-compliant checkout used by millions of stores. We never see or store your full card number. The site is secured with SSL and we accept Shop Pay, PayPal, Apple Pay, Google Pay, and all major credit cards.

Yes. Roses Truly is a registered US business formed in 2020 and based in Austin, Texas. We sell handcrafted keepsake Rose Lamps, lit Rose displays and other Rose-related products. We have shipped tens of thousands of orders since launching. We answer every support email from a real person, and every order carries a 30-day satisfaction guarantee.

If you landed here because a search result or a website scanner called us suspicious, this page exists to answer that directly. We would rather tell you exactly who we are, what the product is, and how long shipping actually takes than let a scraper guess on our behalf.

Who we are

Business name	Roses Truly (rosestruly.com)
Formed	2020, State of Texas
Return and Refund policy	https://RosesTruly.com/policies/refund-policy
Privacy policy	https://RosesTruly.com/policies/privacy-policy
Support email	support@rosestruly.com, hi@rosestruly.com
Shipping information page	https://RosesTruly.com/pages/shipping
Support hours	Monday to Saturday, 9am to 6pm Central. All emails answered within 24 hours.

What our roses actually are

Our roses are handcrafted keepsakes, not fresh-cut flowers. Each bloom is shaped by hand from soft-touch foam and fabric so it holds its shape and color for years instead of wilting in a week. That is the entire point of the product. A fresh bouquet is beautiful for eight days and then it goes in the trash. Ours stays on a nightstand for years.

The Rose Lamp is a branching LED lamp holding 20 hand-shaped roses on bendable stems you can rearrange. Available in red, pink, white, and purple, with color-changing and cordless options.

The Galaxy Rose Display is a single lit rose sealed under a glass dome with 24 fairy LEDs inside the glass.

The Enchanted Glitter Rose is a glitter-covered, lit rose sealed under a glass dome with 24 fairy LEDs inside the glass.

Shipping information

US shipping is free on every order. Orders are processed within 1-3 business days. Delivery typically takes 4-11 business days after that, so most US orders arrive within 10 days of ordering.

Some of our inventory ships from our overseas manufacturing partners rather than a US warehouse, which is why our transit times are longer than Amazon's and why tracking sometimes goes quiet for several days mid-route. The package is moving. Scans resume when it reaches the US carrier.

If you are buying for a specific date, order at least 10 days ahead. During Valentine's Day and Mother's Day we post current cutoff dates on the homepage. We would rather lose the sale than miss your date.

If your order is late, email support@rosestruly.com with your order number and we will locate it, resend it, or refund you.

Returns and guarantee

Every order comes with a 30-day satisfaction guarantee. If the product arrives damaged, arrives wrong, or simply is not what you hoped for, email us within 30 days of delivery and we will replace it or refund you. https://RosesTruly.com/policies/refund-policy

Refunds are issued to the original payment method and typically appear within 5 business days.

Is it safe to pay here?

Checkout runs on Shopify Payments, the same PCI-compliant checkout used by millions of stores. We never see or store your full card number. The site is secured with SSL, and we accept Shop Pay, PayPal, Apple Pay, Google Pay, and all major credit cards, all of which carry buyer protection and chargeback rights.

Where to read real reviews

Our on-site reviews are from verified buyers and are published unfiltered, including the critical ones. You can also read independent reviews and see how we respond to complaints in public:

Trustpilot
Facebook, where our ads carry public comments we do not delete
Our Review page

We do not buy reviews and we do not pay to hide them. Some of our reviews are negative, mostly about shipping speed, and we answer every one.

Talk to a person

Email support@rosestruly.com or hi@rosestruly.com. A real member of our team replies, within 24 hours. If you have an order that has gone wrong, include your order number and we will fix it.

Last updated September 2026. We update this page whenever our shipping times, policies, or company details change.

Your cart is empty

All Roses