All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

U.S. Shipping:

🇺🇸 U.S. via Free Shipping: ~5-10 Business Days

International Shipping:

🇬🇧 Free U.K./EU Shipping: ~6-20 Business Days

🇦🇺 Free Australia Shipping: ~7-25 Business Days

🇳🇿 Free New Zealand Shipping: ~7-25 Business Days

🌎 Rest of the world: ~10-35 Business Days (may vary)

When you place an order & enter your email at checkout, you will receive order notifications when:

- The order is confirmed

- Your order ships (tracking number(s) included in email)

- Your package arrives at the destination.*

*some orders may receive this notification late, or not at all, despite the tracking being updated to "Delivered".

Priority Processing is an optional shipping option at checkout, although it does not affect the actual transit time of your package. Priority Processing will rush process your order in ~1-2 business days rather than ~2-4.

You will be updated automatically about shipping and delivery updates regarding your order via the contact information you entered at checkout. Once your order ships, you are able to track it with the tracking number(s) provided for the latest updates.

For a simple, automated way to check the status of your order: Visit our site TheLoveRose.com, click the chat button on the bottom left, and select "Can I get an update on my order status?"

You can also view your order status page from a link in your order confirmation notification. Click the "View my order" button/link.

At RosesTruly, we prioritize delivering your orders promptly and accurately. Before placing your order, we kindly request that you carefully review the shipping address to ensure accuracy. 

If you have a problem with your shipping address, please contact us as soon as you can. We may be able to change it. 

If your order has already shipped and the address is not correct, you may have the option to reschedule delivery to the correct address by contacting the local carrier or postal service handling the shipment.